Modou Profile

Modou Mbaye

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IT Professional

developer_modeSoftware | cloud_uploadCloud | routerNetwork

Hi my name is Modou, welcome to my Portfolio website! 😃

I am a passionate technologist with extensive knowledge in cloud computing, networking, software development, and computer systems. I am also problem solver with an aptitude for learning extremely fast and demonstrated skills in solving complex technical problems and communicating effectively in high-pressure, fast-paced and collaborative environments. My goal is to help organizations leverage the full capabilities of technology to meet organizational objectives.

Work Experience

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Network Technician

Amazon Web Services

Aug 2020 - Present

Boardman, OR

  • Rolled out 100+ new server racks weekly, ensuring every switch, host and device in each rack is configured and functioning properly before handing off to customer within SLA
  • Owned and completed projects designed to increase datacenter capacity, or provide connectivity between AZs including configuring, deploying, and upgrading core network racks and aggregation devices
  • Configured various types of L2 and L3 switches including Accton, Celestica, Juniper and Cisco using various CLIs such as Cisco IOS, JunOS, and GNU/Linux
  • Troubleshot networking, routing, interconnectivity, and network device configuration issues
  • Troubleshot infrastructure cabling issues, including fiber optics, Ethernet, patch panels, and SFP/QSFP modules
  • Collaborated with vendors, and other teams to drive timely completions of projects and deliverables to ensure stability and sustainability of AWS’ rapid datacenter scaling
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Operations Support - Contract

Bank of America

May 2019 - Aug 2020

New York, NY

  • Provided first line technical support to over 1500 users, including traders, seniors, managing directors, and vice presidents.
  • Handled 15+ incidents daily regarding issues with Windows 7/10, Microsoft Office, Emails, video conferencing, IP Phones, Turrets, Computer hardware & software, and Market Data Apps such as Bloomberg
  • Troubleshot various software and network related issues concerning applications, PC performance, websites reachability, shared drives/folders connectivity, RDP/VPN connectivity, and Internet connectivity
  • Investigated and researched various complex technical problems with efficiency and speed and involve necessary parties to resolve incidents quickly
  • Ensured all workstations, laptops, mobile devices and other services are functioning properly, receiving critical patches and updates, and compliant with bank policy
  • Completed projects such as installing and overseeing the testing of new products, pushing out software and updates to computers, reimaging and setting up workstations
  • Aided in office moves, including monitoring and confirming proper installation of computers and ensuring that equipment and services involved in a move returns to functioning properly
  • Dealt with users remotely, over the phone, and in-person and kept users updated through excellent verbal and written communication


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Education & Training

New York City College Of Technology

Bachelors of Science - Computer Information Systems


Certificate of Completion - Cloud Computing, AWS

Sep 2019 - Dec 2019


Certificate of Completion - IT Fundamentals

Jan 2019 - Jun 2019

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Cisco Certified Network Associate

AWS Certified Solutions Architect

AWS Certified Security - Specialty

AWS Certified Cloud Practitioner

CompTIA IT Fundamentals+